Exchanges & Returns FAQ
We hope you'll be delighted with your order. However, if it's not quite what you were expecting, just follow our return guide for a smooth refund or exchange. Alternatively, you can reach out to our support team at support@summerycopenhagen.com for further assistance.
We accept exchange and return items within 30 days, starting with the day that you receive item(s).
WHAT IS OUR EXCHANGE POLICY?
Exchanging Purchased Items for a Different Size, Colour, or Style:
- You can exchange items if they are unused, in the same condition you received them, and have their original tags attached.
- You will be responsible for the cost of return shipping.
- We will ship the exchanged items to you after we receive and inspect the items you send back.
- There will be no shipping charges for the items we send to you as part of the exchange.
- If the items you request for exchange are out of stock, SUMMERY Copenhagen will provide a refund for the original purchase amount.
WHAT IS OUR RETURN POLICY?
Returning Items for a Refund:
- Items must be returned unused, in the same condition in which they were received, and with the original tags attached.
- You will be responsible for the cost of return shipping.
- Once SUMMERY Copenhagen receives and inspects your returned parcel, we will process your refund. This typically takes between 7 and 14 days, depending on the country from which you are shipping.
- Refunds will be issued using the original payment method.
- Our customer service team will send you an email confirmation once we have received your return and processed your refund.
HOW DO I RETURN AN ITEM FOR REFUND OR EXCHANGE?
If your purchase is from within Australia, send it via postal service with tracking to our return address. Please note, SUMMERY Copenhagen doesn't cover return shipping costs.
- Package the items securely and send it back to our return address using a postal service with tracking.
- After shipping, contact our customer service team at support@summerycopenhagen.com to provide the tracking number for your returned package.
RETURN ADDRESS:
SUMMERY COPENHAGEN
C/O HOT SPRINGS
40 Archbold road
Minchinbury
NSW 2770
AUSTRALIA
FOR COUNTRIES OUTSIDE OF AUSTRALIA
If you've purchased from outside of Australia please send the parcel back to our warehouse using a courier package service provider. Please note, that the cost to ship a parcel back is not covered by SUMMERY Copenhagen.
- Mark your package as 'E-COMMERCE RETURN. NO DUTY PAYABLE.'
- Send the package to our return address via courier service with tracking.
- For all international returns, it is necessary to attach the original invoice in a clear envelope on the outside of your package.
*Use the invoice you received with the parcel.
- After shipping, contact our customer service team at support@summerycopenhagen.com to provide the tracking number for your returned package.
RETURN ADDRESS:
SUMMERY COPENHAGEN
C/O HOT SPRINGS
40 Archbold road
Minchinbury
NSW 2770
AUSTRALIA
