Exchanges & Returns FAQ

We hope you'll be delighted with your order. However, if it's not quite what you were expecting, just follow our return guide for a smooth refund or exchange. Alternatively, you can reach out to our support team at support@summerycopenhagen.com for further assistance.

We accept returns items within 30 days
, starting with the day that you receive item(s).

 

WHAT IS OUR EXCHANGE POLICY?

We no longer offer exchanges for different sizes or colours. If you need a different size or colour, please return the item for a refund and place a new order for the desired item. This ensures you receive your new item quickly and efficiently. For details on returning items, please refer to our Returns and Refunds policy.

If you receive a defective item, we will offer a complimentary replacement or issue a refund if the item is out of stock.


    WHAT IS OUR RETURN POLICY?

    Returning Items for a Refund:

    • Items must be returned unused, in the same condition in which they were received, and with the original tags attached.
    • You will be responsible for the cost of return shipping.
    • Once SUMMERY Copenhagen receives and inspects your returned parcel, we will process your refund. This typically takes between 7 and 14 days, depending on the country from which you are shipping.
    • Refunds will be issued using the original payment method.
    • Our customer service team will send you an email confirmation once we have received your return and processed your refund.

    HOW DO I RETURN AN ITEM FOR A REFUND?

    If your purchase is from within Australia, send it via postal service with tracking to our return address. Please note, SUMMERY Copenhagen doesn't cover return shipping costs.

    • Package the items securely and send it back to our return address using a postal service with tracking.
    • After shipping, contact our customer service team at support@summerycopenhagen.com to provide the tracking number for your returned package.

    RETURN ADDRESS:
    SUMMERY COPENHAGEN
    C/O HOT SPRINGS
    40 Archbold road
    Minchinbury
    NSW 2770
    AUSTRALIA

    FOR COUNTRIES OUTSIDE OF AUSTRALIA

    If you've purchased from 
    outside of Australia please send the parcel back to our warehouse using a courier package service provider. Please note, that the cost to ship a parcel back is not covered by SUMMERY Copenhagen.

    • Mark your package as 'E-COMMERCE RETURN. NO DUTY PAYABLE.'
    • Send the package to our return address via courier service with tracking.
    • For all international returns, it is necessary to attach the original invoice in a clear envelope on the outside of your package.

    *Use the invoice you received with the parcel.

    RETURN ADDRESS:
    SUMMERY COPENHAGEN
    C/O HOT SPRINGS
    40 Archbold road
    Minchinbury
    NSW 2770
    AUSTRALIA

    We only accept returns sent directly to our return address. We don't accept returns at parcel shops, pick-up locations, or other addresses. We also don't accept in-person returns at our address. If your return is mislabelled or requires a signature and ends up at a parcel shop, we can't retrieve it, and it will be returned to you at your own cost.