Shipping FAQ

We ship everywhere around the world. During May 2024 we offer free domestic shipping on orders above 75AUD for customers located in Australia and New Zealand. Your order will be carefully packaged and delivered to you. 

We do not ship to P.O. Box or Parcel Locker addresses. 

HOW MUCH IS SHIPPING? 

We offer free domestic shipping on all orders above 300 AUD in Australia and New Zealand. Please check the country list below for more information. Packages shipped within Australia will be delivered to your doorstep or a designated pick-up location through Sendle. For international shipments, we use DHL courier service.

 

WHEN WILL MY PURCHASE SHIP?

We want you to have your new SUMMERY Copenhagen as soon as possible, so in-stock items typically ship out 1-2 business days after the order is placed. (During high intensity periods it can take 2-4 days before your order is shipped).


HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE? 

Delivery takes 2-7 business days depending on your location. Our warehouse is located in Sydney, Australia, therefore from now on the shipping time will be much faster.


HOW CAN I TRACK MY ORDER?

You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48hours for the first scan to appear, so please be do not be alarmed if your package isn't immediately "in transit".   

 

WHAT'S YOUR RETURN POLICY?

We hope you'll love your order, but if it isn't quite right, simply contact our team at support@summerycopenhagen.com to start a return, our team will assist you. 

We kindly inform you that shipping costs for returning items are at your own expense. We apologise for any inconvenience this might cause. Read more about return and exchange policy.


WHAT ABOUT TAXES AND DUTIES? 

We ship from our Australian warehouse, therefore, there will not be any additional import taxt for orders within Australia. For further information, please see our Terms and Conditions page.

If you require further information regarding import duty and taxes, please contact your local authority for information and guidance. To comply with European export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient. 

During May 2024 we offer free domestic shipping on orders above 75AUD for customers located in Australia and New Zealand.
 DESTINATION COST DELIVERY TIME
Australia 
9-25 AUD - Free for orders above 75 AUD
2-7 business days 
New Zealand

20 AUD - Free for orders above 75 AUD

2-7 business days 
Rest of World
32 AUD - For all orders
3-10 business days


We do not ship to P.O. Box or Parcel Locker addresses. Purchases with these addresses will be cancelled.